FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQ)
Got questions? We've got answers! Here are the most common questions about STEPZEN footwear.
📦 Orders & Delivery
Q: How long does delivery take?
A: Delivery times vary by location:
• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above ₹999.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.
👟 Products & Sizing
Q: How do I choose the right size?
A: We recommend checking our size chart on each product page. If you're between sizes, we suggest ordering the larger size for comfort. Most of our footwear follows standard Indian sizing.
Q: What types of footwear do you sell?
A: We offer a wide range including:
• Casual Shoes
• Formal Shoes
• Sandals
• Slippers
All designed for comfort and style!
Q: Are your products genuine?
A: Absolutely! We only sell 100% authentic footwear. Quality is our top priority.
Q: What materials are used in your footwear?
A: Our products use high-quality materials including genuine leather, synthetic leather, rubber soles, and breathable fabrics. Material details are mentioned on each product page.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Products must be unused, in original packaging, and in the same condition as received.
Q: How do I return a product?
A: Contact us at care@stepzen.fit with your order number and reason for return. We'll provide return instructions.
Q: Do you offer exchanges?
A: Currently, we don't offer direct exchanges. Please return the item for a refund and place a new order for the desired size/product.
Q: When will I get my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
💳 Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets.
Q: Is it safe to pay on your website?
A: Yes! All transactions are 100% secure and encrypted. Your payment information is completely safe.
Q: Do you offer Cash on Delivery (COD)?
A: COD availability depends on your location. You'll see the option at checkout if it's available for your area.
Q: Are there any hidden charges?
A: No hidden charges! The price you see is the final price. Shipping charges (if applicable) are clearly shown at checkout.
🛡️ Product Care & Warranty
Q: How do I care for my footwear?
A: Care instructions vary by material:
• Leather: Clean with a soft cloth, use leather conditioner
• Canvas/Fabric: Spot clean with mild soap and water
• Rubber/Synthetic: Wipe with a damp cloth
Avoid direct sunlight and store in a cool, dry place.
Q: Do you offer warranty on products?
A: We stand behind our quality! If you receive a defective product, contact us immediately at care@stepzen.fit and we'll resolve it.
📞 Contact & Support
Q: How can I contact customer support?
A: You can reach us at:
• Email: care@stepzen.fit
• We typically respond within 24 hours
Q: Can I cancel my order?
A: Yes, you can cancel your order before it's shipped. Contact us immediately at care@stepzen.fit with your order number.
Q: Do you ship across India?
A: Yes! We ship to all locations across India.
Still have questions?
Feel free to contact us at care@stepzen.fit - we're here to help! 😊